Terms & Conditions
By making a purchase on the CB Studio website, you automatically accept the following terms and conditions. We recommend that you read the conditions carefully before accepting a purchase on charlottebodilstudio.com.
CB Studio is not responsible for printing errors and sold-out items.
CB Studio strives to ship purchased products as soon as possible. You should expect additional delivery time from GLS/UPS/FedEx, whose services we use to deliver our products. CB Studio cannot be held responsible for delays on the part of GLS/UPS/FedEx. When the order is placed money will be withdrawn, if we can ship within a week. Otherwise money will be withdrawn a week in advance.
We also sell and ship internationally. For international buyers please write charlottebodilstudio.com and we will respond within 24 hours.
Right of return policy
At CB Studio you always have a 14-day right of return policy from the day you receive the item as long as the product has not been used and is in its original packaging. When CB Studio has accepted the return, we will transfer your refund or exchange the product as you prefer. The purchase amount will be repaid in the same form of payment used in the original transaction, unless expressly agreed otherwise. No charge will be applied in connection with repayment.
The following criteria must be met in order for the product to be returned:
- To use your right of withdrawal, CB Studio must be informed within 14 days after the day you received your goods of your decision to withdraw your purchase. This must be a written statement – e.g. by letter or e-mail (before the deadline).
- The return form can be sent along with the goods.
- Send the product(s) to:
Tomsgaardsvej 19,1 floor
2400 Copenhagen NV
CB Studio does not pay the postage or packaging costs of returning the goods. CB Studio is not responsible for the package until it has been received. We therefore recommend that you send the product with registered mail and insurance.
CB Studio reserve the right to withhold re-payment until we receive the returned goods.
CB Studio reserves the right to assess the depreciation of the goods, if the goods in question have been used.
If, upon receipt of your goods, you discover a defect in the product, or if CB Studio has made an error in the shipment of your product(s), please contact us immediately.
When the claim has been approved, CB Studio will credit you for your shipping costs (For shipping in Europe max. EUR 65/ for National shipping orders max. DKK 300)
CLAIMS & WARRANTY
All products purchased on CB Studio are covered by the Sale of Goods Act two-year warranty, which means you can submit a claim about a product defect up to 2 years after the date of purchase. The warranty does not apply in cases of improper use, wear and tear or lack of maintenance.
At CB Studio you can pay for your purchase with Visa/Dancard, Visa Electron, Mastercard, etc. All amounts are incl. 25% Danish VAT and are in Euro or Danish kroner.
The payment between the cardholder and CB Studio is made via an encrypted SSL (Secure Socket Layer), which means that it is safe to shop with CB Studio. PBS handles your payment information, and CB Studio or other external parties have no access to your data. Your personal data such as name, shipping address, etc. are treated as 100% confidential.
Any dispute between the parties arising from the agreement and circumstance relation to the agreement shall be settled under Danish law regardless of its rules on the choice of law. Disputes shall be settled exclusively at the relevant Danish court in the jurisdiction in which Seller´s supplying place of business is located.